Refund and Return Policy

All products you buy Online at AUSTRALIANTHERAPEUTICSONLINE.COM, are covered by this Returns Policy.

If you’ve changed your mind

From 1 September 2020 until further notice, we will not provide a refund where you have changed your mind about products purchased from AUSTRALIANTHERAPEUTICSONLINE.COM.

We will happily provide an exchange where you have changed your mind about a product purchased from AUSTRALIANTHERAPEUTICSONLINE.COM provided that the product:

is returned to us with a receipt within 7 days of purchase;
is in its original condition, including with packaging; and
has not been used.

Faulty products
If the product you buy from AUSTRALIANTHERAPEUTICSONLINE.COM is faulty then we will cheerfully refund the purchase price, exchange or repair the product.

For some high value items, AUSTRALIANTHERAPEUTICSONLINE.COM reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy. We will arrange for the product to be sent to the manufacturer (or relevant repair agent) for assessment.

It may be more convenient for you to liaise with the manufacturer directly (which may be more time efficient). You certainly have that option. Our service desk staff are happy to provide you with their relevant contact details to assist you.

To make a claim under our Returns Policy, you must return the item to AUSTRALIANTHERAPEUTICSONLINE.COM. Any cost incurred by you in returning the item will be borne by you.

Additional Information
If your product cannot be easily returned to AUSTRALIANTHERAPEUTICSONLINE.COM because of the nature of the fault, the size of the product or because it is affixed to your premises, please contact us and we will arrange for the product to be assessed and a suitable remedy provided.

Where applicable, when you return a product we ask that you return the product with accessories and instruction manuals.

Where you return an item to us and that item requires a repair, you should be aware that, in some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

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